Access Statement

Introduction

Here at The Blue Palms we aim to offer a personal service tailored to the needs of the customer. The Blue Palms is a large old Victorian house which was converted into a hotel over 50 years ago and now offers quality 4 star Guest Accommodation (as rated by VisitBritain).

There are 7 en suite rooms which are all situated on the first floor. We are licensed to serve alcoholic drinks. We are situated in the West Cliff area of Bournemouth which is very close to the town centre but uphill from the main shops and beaches.

The Blue Palms cannot be accessed on foot without walking up one of several fairly steep hills. There are a minimum of 5 steps (15cm high) up to the entrance which is built above ground level then 2 further steps (14cms high) into the house itself. With many doors being fairly narrow the house is not suitable for wheelchair users.

Pre-Arrival

Enquiries can be made by e mail, FAX or phone. Text phone is possible
We have a website with online booking
Information can be sent or provided in large print on request
The Blue Palms is at the top of a hill at the junction of 3 roads, all of which are fairly steep
The main travel interchange is about 8-10 minutes away by taxi
The nearest bus stop is about 5 minutes walk but hills cannot be avoided
The airport is about 4.5 miles away. There is an hourly airport bus which drops off at the bus stop 5 minutes walk away
We can book taxis including accessible ones
We can also assist in arranging wheelchair hire

Arrival & Car Parking Facilities

There is parking at the rear and side of the property. There is sufficient parking but guests may have to leave car keys to ensure no one is blocked
We are happy to park cars if assistance needed
Naturally we will assist guests with luggage
The surface is flat and concrete/tarmac up to the entrance steps
The minimum number of steps to get to the patio which leads to the entrance is 5 (15cms)
The door bell is at waist height

Main Entrance

The minimum number of steps to get to the entrance is 5 with each step15 cms.
There is a step (13cms) into the small entrance lobby then another step up (14cms) then a step down again into the Reception area
The Front Door is kept locked but the bell is at waist height
There is seating in the hallway
The hall is fully carpeted

Public Areas - Hall, Stairs, Landing, Corridors etc

The Public areas (Dining Room and Guest Lounge) are all situated on the ground floor with level access
Furniture can be moved as needed
Dining Room chairs do not have arms
There is a basic payphone in the lobby. There is a chair provided

Public Areas

Lounge chairs and tables can be moved. No steps for access
Teletext digital TV and DVD in lounge
Breakfast served in the Dining Room which is on the ground floor with no steps for access. The lounge is also on the ground floor.
We can provide menus in large print by prior arrangement. Unfortunately we do not have the facilities to provide them in braille

Public WCs

Not available. all rooms are en suite

Dining Room

Drinks are served in the lounge or outside on the patio. We are also happy to serve them in your room
Flat access to the tables on the patio once outside but access to the garden involves a slightly uneven approach and a step down onto the lawn which is on a slight slope
Breakfast is served in the Dining Room on the ground floor
Menus can be provided in large print by prior arrangement

Bedrooms

There are no ground floor bedrooms. All bedrooms are on the first floor. There is a handrail on the stairs which are fully carpeted. Beds are divans of standard height (approximately 65cms)
All rooms are fully carpeted. En suites have linoleum floors.
TVs have remote controls
The fire alarm is a loud continuous bell. Please let us know on arrival if you may need help in the event of an evacuation or if you think you may not hear the alarm.

Shower-room & WC Ensuite

All rooms have en suites with walk in showers raised about 28cms above the floor
No rooms have baths
All en suites have linoleum floors

Additional Information

The hotel is non-smoking but smoking is allowed outside
We have no problems with mobile network coverage
Free WiFi is available in all rooms and public areas
Loud fire alarm. Owners will personally advise of any emergency evacuation where needed
We will arrange appointments with a local Doctor if required

Contact Information

Address:
The Blue Palms
26 Tregonwell Road
West Cliff
Bournemouth
Dorset
BH2 5NS

Telephone: +44(0)1202 554968


BAHA

Visit Bournemouth

Contact Us

26 Tregonwell Road
Bournemouth
BH2 5NS

Tel: +44 (0)1202 554968

Email: info@bluepalmshotel.com

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